We always strive to ensure customer satisfaction and we are 100% certain that you will be delighted with your furniture. We have shipped out thousands of products and we do our utmost to ensure that you will be completely satisfied with your furniture.
However in the unlikely event you should want to return an item to us, we are happy to offer you 7 days from the date of delivery in which you can decide to keep your furniture or to return it for an exchange or refund.
If you are not fully satisfied with your purchase for any reason we offer:
- 7 DAY NO QUIBBLE MONEY BACK GUARANTEE - If you decide for whatever reason that you would like to return your furniture, we are happy to offer you a refund.
- FREE RETURNS - If you decide to return your furniture, there will be no charge for returning the furniture. We will also organise a free collection of your furniture.
- EXCHANGE OR REFUND - If for any reason you are not happy with your furniture, you may exchange it for an alternative or we will refund the order value of the furniture you have returned.
If you would like to return any product simply
email us your order number, name and product description within 7 days after delivery. Although you do not need to give us a reason for your return, it will help us to improve our products and services. Once items have been received
you will receive a refund within 7 days.
Please ensure that all items are kept in original packaging.
Free returns excludes the following postcodes and areas - IV 16 to IV 56, PA 20 to PA 78, PO 30 to PO 41, KW and ZE, Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, Channel Islands and mainland Europe.