Online Terms & Conditions of www.lifestyle-furnitureuk.com
By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.
These terms relate to sales over the Internet and by telephone with lifestyle-furnitureuk.com
The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.
We advise that you should not proceed with your purchase until you have read and agreed to these terms and conditions.
A. Product Specifications
A.1 All our furniture is made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc. Certain degrees of filler will be used on Indian, sheesham and oak furniture, this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier. Sheesham wood, which is used
in the Jali and Cuba Sheesham ranges is characterised by contrasting light and dark wood tones. The variety and patterning of the tones is unique to each piece and this is very much part of the natural appeal of these rustic pieces.
A.2 Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and blemishes on the hide.
A.3 The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage.
A.4 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and camera lighting can affect the colouring of items in a picture. Similarly natural wood colour can vary from tree to tree and an exact colour match for solid wood products cannot be guaranteed.
A.5 Made to order items are made to the specification listed on the product page or to sizes and specifications agreed with you for made to order items.
B.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable when it arrives.
B.2 All dimensions specified by us are approximate.
C.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
C.2 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.
C.3 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.
C.4 We will not be bound to honour any online listed prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.
C.5 All price match requests must be made before an order is placed. We reserve the right not to uphold the price promise if doing so would result in
lifestyle-furnitureuk.com making a loss. Prices found on auction sites such as eBay and from non-UK based companies are excluded from the price match.
D.1 You must pay by credit card, charge card, bank transfer or debit card at the time of ordering. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.
D.2 Payment will be taken in full at the time of the order.
D.3 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details or you have paid by bank transfer, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and upon completion of the above steps we have dispatched your order to you.
D.4 We are entitled to refuse any order placed by you.
D.5 All credit and debit card payments are made through a secure ePayment system. No financial information is kept with our company. If you purchase multiple products on different days you will
have to go through the payment process again.
D.6 We reserve the right to cancel and refund any order, at any time.
E. Delivery (Free Delivery*)
E.1 We are able to deliver online and telephone orders to UK / Mainland Europe.
E.2 Goods are delivered on weekdays directly to your address. You will receive a call from our carriers
to book a convenient delivery date that suits the carriers pre-allocated delivery route.
E.3 We will make every effort to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a specific date, we shall endeavour to fulfil your order within 15 working days from the date your payment has cleared for in-stock items, for our carriers to fulfil the final delivery to your home. For items that are out of stock, we will contact you regarding delivery.
E.4 Items weighing less than 30kg may be dispatched by parcel or courier service.
E.5 For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.
E.6 You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe then we will not deliver the goods until safe access is provided.
Please check that all the goods you have ordered will fit into your home. It is essential that you check the measurements of all access areas e.g. doorways, hallways, stairs, stairwells, etc. to ensure delivery access will not restrict delivery. We request that you notify us of any
other obstructions or restrictions that may affect delivery of your furniture, for example - stairs leading to your home's main access point, narrow gateways, etc. When you place your order, please inform us of any access restrictions so that we may arrange a smooth delivery service.
E.7 For deliveries using our home furniture delivery service or pallet service: If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform us and the carriers at least one working day in advance so that another date can be booked. If, though no fault of their own, our carriers cannot gain access on the date agreed, a re-delivery fee of £40 per order or per pallet will be charged. If we are unable to deliver the goods due to failed delivery or there being no safe means of access to the place of delivery we shall be entitled to cancel your order and refund your payment less an aborted delivery charge, there will also be a additional return fee for the goods to be returned back to our warehouse of £40 per order or per Pallet. This also applies for
deliveries that are free.
The delivery and return charge mentioned will be applicable immediately after the items have left our warehouse, i.e. if the order is cancelled after we have dispatched the items but before delivery to the final destination, the delivery and return charge levied by our carriers will still be applicable.
E.8 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
E.9 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of LSFW Ltd or any reasonable rescheduling of delivery.
E.10 For orders over £400 delivery to mainland UK is free, the following mainland post codes and areas will incur a surcharge - IV 16 to IV 56, PA 20 to PA 78, PO 30 to PO 41, KW and ZE or off mainland Northern Ireland, Southern Ireland Isle of Man, Isle of Wight, Scottish Islands, Channel Islands and mainland Europe. Please contact us for delivery quotation.
E.11 A maximum of one delivery charge for multiple items also excludes some mainland postcode and areas, the following will incur a surcharge, IV 16 to IV 56, PA 20 to PA 78, PO 30 to PO 41, KW and ZE or off mainland Northern Ireland, Southern Ireland Isle of Man, Isle of Wight, Scottish Islands, Channel Islands and mainland Europe. Please contact us for delivery quotation.
E.12 The order value must total £400 or more excluding delivery to be applicable for the free delivery.
E.13 If a delivery date has not been agreed in advance between you and the courier, LSFW Ltd will not be liable for any damage or loss caused during transit. We advise you not to accept delivery of your order if the delivery date has not been arranged beforehand.
E.14 The room of your choice refers to ground floor level. If you would like your furniture to be taken to any other floor/level, please contact us by calling on 0845 850 0008 or by email.
F. Returns, Refunds and Your Right to Cancel
F.1 Under the distance seller’s act you have the statutory right to return any products you have purchased within seven (7) working days after delivery for any reason. Products must be kept in the same condition as when purchased and in the same packaging, in which they were delivered, see below for further details. N.B. For hygiene reasons mattresses are not covered by our returns policy. Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this will rectify itself in a matter of 7 days once the timbers adjust to their new environment and heating conditions, you may also find that simply swapping the drawers will remedy this. However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door, if so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture. A simple touch of furniture wax will then protect any adjustments made. Please could we ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibility. Therefore stiff drawers or doors will not be deemed as faulty or defective. This means you are purchasing our furniture on the understanding that any necessary simple adjustments would need to be undertaken by the customer at the customer’s expense. If you do not wish to undertake any adjustments needed and wish to return the item we will of course offer a refund under our full 7 day money back offer.
Please take care to research all the above points further with your local specialist as to avoid any disputes after purchase.
F.2 Products may be returned for any reason including if you simply change your mind. In order to return a product, please contact us in writing or other durable medium (including email) within 7 days after delivery. After notifying us we will issue you with a returns number to quote on your paperwork when you return the goods. You will then be entitled to a refund or exchange from us, which will be paid within seven (7) days of us receiving the returned goods and following inspection of the goods by us. Items must be kept in the condition in which they were purchased and in original packaging. Items requiring assembly must not be assembled in any way or they will not be accepted as a return. We reserve the right to refuse a refund if any item is deemed to be non re-sellable. The cost to return an item is free. For postcodes that carry surcharges, there will be an additional surcharge for returning the goods. please contact us for details. Original delivery charges are not refundable.
F.3 After the (7) day return period has elapsed we will not accept returns on any items purchased unless faulty.
F.4 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.
F.5 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them, or as soon as possible by emailing us. Any defects or damages must be reported by emailing images/photos of the damage/fault within the 7 working days and before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers. If we receive the goods back with us and they are damaged due to them not being repackaged sufficiently in their original packaging, we will charge you for the reduction in value. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items, we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase.
F.6 If the customer decides to cancel their order after we have dispatched for delivery, but have been unable to due to any cause or circumstance beyond our reasonable control (including but not limited to, adverse weather conditions, floods or acts of god), the delivery charge will still be applicable. Please take into account before purchasing our furniture that once items are dispatched from our warehouses the cost for delivery and return will be with the customer; therefore it is essential if cancelling an order to let us know immediately to avoid unwanted items being dispatched.
This also applies for deliveries that are free.
F 7 For orders over £400 free delivery, we subsidise your delivery fees on these items. If you wish to return the items, we reserve the right to refund you less than the original purchase price, this is because we subsidise your original delivery fees which are absorbed into our profit margin, unfortunately we cannot do this for returned items, therefore there will be a charge of £40 per order for van/driver services or £40 per pallet for pallet services. For postcodes that carry delivery surcharges, there will be an additional surcharge for returning items from those areas. Please contact us for details.
F.8 We can arrange collection and return of the items at a cost of £40 per order for van/driver or £40 per pallet for pallet service. Post codes that carry surcharges will have an additional cost.
F.9 Goods sent back without prior returns number or authorization from us; will be returned back to you and the cost of delivery charged to your account.
F.10 For goods received back complete as NEW and unused and their original packaging, you will be refunded the full amount less the cost of return. Please note original delivery charges are non refundable.
F.11 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
F.12 LSFW Ltd will not be liable for any damage or loss caused by the 3rd party carriers within your property.
F.13 In the event of a cancelled order, LSFW Ltd will not be liable for any damage or loss caused to the products by the 3rd party carriers when they are returning the items back to us.
G. Guarantees and Claims under Guarantee.
G.1 The provisions of this clause H and I below, apply in addition to your statutory consumer rights in relation to faulty or incorrectly described products. These rights are not affected by the guarantee.
G.2 The guarantor is LSFW Ltd, Our Registered address is 32-36 Chorley New Rd, Bolton, Lancashire BL1 4AP.
G.3 We guarantee all products against faulty workmanship and/or faulty materials for a minimum period of 12 months from the actual date of delivery, in all cases we reserve the right to inspect the product and verify the fault.
G.4 These guarantees do not cover normal wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your goods in failing to follow care procedures. Loss or damage due to fire, smoke, water, lighting, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or damaged caused by third party.
G.5 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.
H. Site Content and Disclaimers
H.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will do our best to rectify any errors as swiftly as possible but we cannot be responsible for any loss incurred.
H.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.
H.3 The site is owned and operated by LSFW Ltd, whose company registration number is 7864683, Vat registration number, GB 127599966.
Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss data that results from the download of any such material.
I. Data Protection
J. Applicable Law
J.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.